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(1985 WORDS)



May 16, 2006


Hon. Mayor, Borough of Urbania


Dear Hon :

E-government is the next step in the natural evolution of how government services respond to changes in the broader economy and society. And for this, I would like to show my proposal how to revolutionize this government into being more accessible, accommodating, and participating to the concerns of its people. This new “channel” (of which e-government is) will be enable governments to focus more on reaching out to citizens, rather than forcing the citizens to come to the government. The costs of reaching out to citizens will be lower, so the services can be more readily available.

Government agencies that could benefit from this “revolution” would be public library, Bureau of Internal Revenue, Bureau of Customs, among others.

If you are interested, I have attached my proposal paper. Feel free to contact me should you have questions and clarifications at this number .

Yours truly,


Proposal for e-government in Ugandia


Executive Summary


            The digital future of government. Online licensing, permitting, voting, public purchasing, paying taxes, advocating and searching public records are just clicks away in the rapidly emerging world of dot governance (7/1/2000).

This is what e-government can do, and more. The convenience it brings to all constituents of the government – the citizens – is unparalleled. Plus, the efficiency it causes to the government is just as great.

E-government can facilitate different public transactions. Consider public library an example. People can just go through the website of the public library and find there the matter that interests them. Other transactions e-government can aid people is through different procurement, tax collection, vehicle registration, and the issuances of licenses and permits. The Internet may well become an ideal medium for many public sector transactions because they are relatively straightforward and require neither physical examination of products nor personal contact ( (2003)).

Moreover, e-government service extends even to providing government services more efficiently and effectively.



The Borough of Urbania has decided to make part of its services available on-line. They want to ensure that those who can access the Internet can receive information from home and library. Moreover they are inquiring which services might benefit from this project and how they could start the move towards e-government. They are looking for ideas on how to identify the areas and services that might be offered on-line. Of course, the project is addressed to all people living in Borough, all ages, with access to the internet at home, at work, or in public library; all users and citizens who have phones.

Proposed Solutions

In order for the government of Ugandia to have e-government services the team can provide the Unified Government with a Web-based, enterprise solution that is flexible enough to meet the needs of everyone in the agency. Employees will use the new application to automate permitting, inspections, workflow, project management, plan review, code enforcement, and other critical agency functions. Users will access the application using a Web browser, reducing the IT effort needed to configure and maintain the application on client machines (4/11/2003).

Taking a cue from Internet stars like Amazon.com and eBay.com, Riverside County and other progressive local governments are demonstrating the value of e-commerce, perhaps the most powerful economic force since the application of electricity to labor-saving devices in the home and factory. Also online in Riverside, the treasurer’s office is accepting tax payments and purchasers are posting requests for proposals. With investments in the future that made these Internet activities possible, the county is recovering more unpaid tax revenue and making paying taxes more convenient for property owners who choose to manage their finances online. In addition, the cost of doing business is cut when vendors, taxpayers and bidders for county-owned property in effect bypass the county staff by submitting and retrieving information electronically. Photocopying is sharply reduced and data entry errors, often discovered weeks or months after the fact, are nearly eliminated (7/1/2000).

Furthermore, we can provide a complete solutionto governments seeking to offer electronic services to their businesses and citizens. The two companies already have partnered on numerous state and local e-government opportunities, and will continue to do so, on a global basis. This partnership will lead to joint efforts in sales and marketing, product development and delivery of solutions, including portal technology, transactional applications and global consulting services (6/1/2000).

The key government processes include Agency Tasking, Correspondence and Action Tracking, Administration, Finance, Grant Management, Human Resources, Process Portals, Procurement, and Sarbanes-Oxley.

Also, e-government cab facilitate an increasing number of transactions, including procurement, tax collection, vehicle registration, and the issuance of permits and licenses. The Internet may well become an ideal medium for many public sector transactions because they are relatively straightforward and require neither physical examination of products nor personal contact ( (2003)).

The team can also provide services such as monitoring payment status and account balances; provide change-of-employer and new address information; apply for services; review recent actions taken by the agency on their cases; authorize automatic withdrawals from their bank accounts; and provide information regarding the whereabouts of a non custodial parent.

By delivering services that previously could be handled only on the telephone or at an agency office during business hours, the innovative web site lets parents obtain information when and where they need it, eliminating lengthy telephone calls and time away from work. At the same time, the new site enhances CSE’s customer service and worker productivity by allowing agency staff to shift their focus from handling common inquiries to working.


Given the solutions above, benefits are as follows: costs of collaboration and interaction will be lower-more people will be able to participate in the process of government more easily and at lower costs in terms of dollars and time. For example, by using the Internet, citizen groups are able to learn more easily about issues affecting their community, study these issues and their impacts in similar communities, mobilize a constituency and express their wishes, and affect the discussion within legislative bodies. All this can now be accomplished without ever setting foot in City Hall. Return on scale is less important–governments historically have had to be larger to justify delivery of certain services, such as tutoring help for disadvantaged children. Smaller governments can now provide such services through third-party providers over the Web, taking advantage of the fact that other smaller governments may be doing the same thing so that the aggregated demand is larger. Acting on a concept similar to “buying in bulk,” small governments will be able to unite for greater purchasing power of such services. Information access is far less restricted–access to information is critical to participate in governmental decision making. Historically, that information could frequently be difficult to obtain and analyze. The Web and modern reporting and analytical tools now put the power to gather and analyze data on the desktops of both citizens and policymakers. Time and costs to implement new systems are not as great–historically, providing new and sophisticated public services has required new and complex information systems. Those systems have been large, difficult to implement, expensive, and cumbersome to change. The new tools of e-Commerce are making systems implementation projects more rapid, less expensive, and more accommodating to new policies, procedures, and priorities (2001)).


Resources like web and other technologies have shown potential as effective and efficient managerial tools that collect, store, organize, and manage voluminous information. The most current information can be uploaded and downloaded on the Internet on a real-time basis ( (2003)).

Yes, with the use of today’s technology, like computers, modems, satellite dishes, a government can start revolutionizing its way of service. No longer citizens have to queue a long line in order to inquire about their taxes, passports, certificates, police clearances, and other whatnot government issuances. With the use of a computer, a person can browse through the website of a government agency he wished to inquire. There in website, he can click his way to different buttons leading to the matter what he wished to know.

Governments can also transfer funds electronically to governmental agencies or provide information to public employees through an intranet or Internet system. Additionally, governments can perform many routine functions more easily and quickly (i.e., responding to employees’ requests for benefits statements). Web technologies also facilitate government links with citizens (for both services and political activities), other governmental agencies, and businesses. Government websites can serve as both a communication and public relations tool for the general public. Information can be shared with and transferred to external stakeholders (businesses, non-profit organizations, interest groups, or the public). In addition, some web technologies, such as interactive bulletin boards, enable governments to encourage public participation in policy-making processes by posting public notices and exchanging ideas with the public. As a consequence, some governments have promoted virtual democracy by encouraging web-based political participation through online voting and on-line public forums ( (2003)).

Furthermore, e-government around the world may establish an on-line presence by publishing statistical information on the Internet. In so doing, the government might increase efficiency, effectiveness, and organizational performance. Countries, irrespective of their developing characteristics, are constantly striving to improve the efficiency and effectiveness of e-government delivery services. They hope that e-government will emerge as a magical antidote to combat corruption, red tape, bureaucratic inefficiency and ineffectiveness, nepotism, cronyism, lack of accountability, and transparency (., (2003)).

Expertise of the Team-company

The team, the e-government provider, can provide state and local jurisdictions with comprehensive, efficient e-government solutions. Capitalizing on the power of the Internet constituents will be served faster at a lower cost. The team can cater to states and municipalities regardless of size, and have a pricing model that enables jurisdictions with even modest budgets access to cutting edge technology.

Moreover, the e-government provider is an internet development team that is building the next generation of real-time Internet customer service applications for commercial and government markets. The company pulls its core technology to allow professionals to better serve their online customers by giving them faster, more convenient access to the information they are seeking. The team, which has a wide government contract base, offers different states, municipalities, and government agencies solutions that help them better serve their constituents using the internet. The team-company also offers full life cycle e-Government solutions, including consulting, infrastructure, planning and deployment, application development and deployment and support.

The team-company enables governments to process tax and violation payments, licenses, permits, and deeds online in real-time.


Different features of an e-government are as follows: (Mobile government) mobile inspection capabilities to streamline the inspection and approval process for the Unified Government. Field inspectors will be able to shift daily tasks from the office to the field using portable devices (e.g., laptops, PDAs, etc.) that allow them to remotely access permit-related data, complete inspections, create correction notices, and process sign-offs. Updates are uploaded to the agency database in real-time for jurisdictions that have wireless connectivity in the field. Otherwise, agencies use the application’s off-line mode where updates are saved to the inspector’s mobile device and uploaded to the agency database once a connection is established or when the inspector returns to the office. (GIS integration) Incorporation of map data from the Unified Government’s existing GIS database and giving staff direct access to all geographic land use, zoning, and infrastructure information associated with a parcel, permit, inspection, or plan. Built on the ArcIMS(TM) platform by ESRI(R), Accela GIS seamlessly integrates with Accela Automation to provide automated map analysis. Citizen access, a citizen access portal that provides real-time, direct access via the Internet to the Unified Government’s permit and land management activities. Citizens and businesses will be able to apply and pay for permits, schedule inspections, check the status of a permit or inspection, or print an approved permit directly from the Internet, 24 hours a day, 7 days a week (4/11/2006).